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Connecting to Core-Deakin services remotely (Staff)
Article: KB0014771 Published: 16-03-2020 Last modified: 13-08-2020

Connecting to Core-Deakin services remotely (Staff)

Below are a few proactive measures that can be enacted to ensure your workstations are setup to work from home.

Proactive Measures

1. Ensure to change your password before you start working from home if it is due to be changed (Staff passwords expire every 6 months) 

2. If you have bookmarks/favorites on your browser ensure you are signed in to the browser and the account is synced.

3. Make sure your offline files are up to date by syncing via the Sync Center.   

4. Install any required software in advance.

5. Try establishing a VPN Connection using a mobile hotspot or from home. 

Connecting to the VPN

Connecting to services from home 

Services   VPN Requirement
Callista (You can now access through ADA) Required
Access Network drives (Home and Shared drives) Required
Software Center / Self install share Required
Accessing emails Not Required
Skype for Business  Not Required
Zoom Not Required
Microsoft Teams Not Required
Confluence (Wiki) Not Required
ServiceNow  Not Required
DeakinAir Not Required
CloudDeakin Not Required
DeakinSync  Not Required
Blackboard Collaborate Not Required
Mediasite Not Required
OneDrive Not Required
Microsoft Office / Office365 Applications Not Required
SharePoint Not Required
Apps and Desktop Anywhere (ADA) Not Required


Accessing your home drive or shared drives from home

How to map a network drive (Windows)

How to map a network drive (macOS)

Collaborating with other staff/team members 

1. Instant Messaging and Group Chats - Microsoft Teams

2. Audio/Video meetings - Zoom, Microsoft Teams

        - How to get started with Zoom?

3. File collaboration
        - SharePoint

    2. OneDrive

        - How to access OneDrive
        - Sharing Files using OneDrive

Installing software off-campus

 Installing Self Service software on a Deakin Desktop Mac

 Installing software from the Self Install Share


Need more help? 

Look through our knowledge base to identify any support articles.

Please contact the IT Service desk if you require further assistance.

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