This article should help you understand when the Duo Mobile app will request secondary authentication from you, and how to set it up to remember you for 7 days (rather than authenticating each time you access Deakin systems).

I log in to Multi-Factor Authentication (MFA) enabled services multiple times a day, will I be prompted for MFA each time?

You will only be prompted to use a second authentication factor when you:

• Login using a new web browser or workstation,
• Connect from a new location or Internet Service Provider (ISP),
• Have not used a second authentication factor in 7 days,
• Are not using the Duo Security mobile app.
  
  

How do I set up MFA to remember me for 7 days?

When signing in via Deakin's Single Sign-On (SSO), users who have configured the Duo Mobile application will be able to use the 'Remember me' option.

1. Sign in using your Deakin username, and Deakin password.
   
   
   
   
2. Click 'Remeber me' before approving the push from your mobile device.
   
   

Is your web browser requesting you to authenticate every time even though you have selected the option to 'Remember me'? 

Even though you have selected the option to 'Remember me' your web browser may request you to authenticate with a Push/Passcode every time you log in. This may occur if your browser cookies are disabled or if your browser settings are currently set to delete cookies automatically after closing the browser. You can change these settings by following the instructions below:

How to enable cookies on my web browser? 

• Enable Cookies on Google Chrome
• Enable Cookies on Mozilla Firefox

How to ensure cookies are not automatically deleted on my web browser?

Google Chrome

1. Open Google Chrome.
2. At the top right, click More and then select Settings.
3. At the bottom click Advanced.
4. Under "Privacy and security", click Site Settings and then select Cookies.
5. Turn off 'Keep local data only until you quit your browser'.

Apple Safari (for Mac)

1. Open Apple Safari.
2. on your Mac, choose Safari > Preferences, then click Privacy.
3. Ensure that 'Prevent cross-site tracking' is unchecked or disabled.
   
   

Apple Safari (for iPhone)

1. Go to "Settings" on your iPhone
2. Choose Safari > Preferences, then click Privacy.
3. Ensure that 'Prevent cross-site tracking' is unchecked or disabled.

Mozilla Firefox

1. Open Mozilla Firefox
2. At the top right, click three horizontal bars and then select Options.
3. Select Privacy & Security from the left panel.
4. Uncheck the box for Delete cookies and site data when Firefox is closed.

If you require further assistance, please contact the IT Service Desk.