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Managing spam, phishing and virus emails
Article: KB0010470 Published: 22-01-2014 Last modified: 24-09-2018

Managing spam, phishing and virus emails

If you believe you have received spam, phishing or virus emails to your Deakin email address, use the following guide.

  • If it is an unsolicited email (i.e. advertising material), delete it or mark it as junk.

  • If it is an obvious spam or phishing email (i.e. asking you to pay a sum of money urgently), forward it to spam@access.ironport.com so eSolutions can block the email for other staff and students.

  • If it is a targeted phishing email that impersonates Deakin or a Deakin staff member, asks for your Deakin log-in details or mentions Deakin in any way, report it to the IT Service Desk.

  • If it is a virus email—an unsolicited email that includes an attachment—report it to the IT Service Desk.
    Never open an attachment in an unsolicited email.

How do I forward a spam or phishing email to spam@access.ironport.com?

In Outlook on Windows:

  1. Select the email
  2. Select Home in the Ribbon
  3. Select More Respond Actions
  4. Select Forward as Attachment

  5. Send this email to spam@access.ironport.com

In Outlook on MacOS:

  1. Select the email
  2. Select Home in the Ribbon
  3. Select Attachment

  4. Send this email to spam@access.ironport.com

 

How do I report a phishing or virus email to the IT Service Desk?

To report a phishing email to the IT Service Desk, please forward the email as an attachment to deakin@service-now.com

In Outlook on Windows:

  1. Select the email
  2. Select Home in the Ribbon
  3. Select More Respond Actions
  4. Select Forward as Attachment

  5. Send this email to deakin@service-now.com

In Outlook on MacOS:

  1. Select the email
  2. Select Home in the Ribbon
  3. Select Attachment

  4. Send this email to deakin@service-now.com

What do I do if I have already opened or previewed the spam email?

If you have opened or previewed the e-mail, delete it.

What do I do if I have opened an attachment or link from a spam email?

  1. If you have opened a link or attachment from the e-mail then change your Deakin password immediately.
  2. Delete the email.
  3. Report it to the IT Service Desk.

You compromise your security after receiving spam if you open an attachment (i.e. your_account.zip) or a link that then takes you to a website.

What do I do if I have already responded to the email?

You may receive more emails after you respond to a spam or phishing email or attempt to unsubscribe from spam. If this is the case, delete the email.

Where can I find out more about spam and phishing emails?

Visit the Australian Government Stay Smart Online website for more information about spam and phishing emails.


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