If you want to cancel your Deakin personal mobile plan, you may choose to transfer your service(s) to another service provider or another Telstra plan, or you may choose to cancel your service altogether.
Note: if this is for a corporate service (paid for by Deakin, not a payroll deduction) please obtain and attach written approval from your authorised representative. when submitting your request to Solve. |
If you wish to transfer your service(s) to another provider or another Telstra plan, you will need to complete the transfer process below.
Note: We recommend purchasing a $10 or $30 packet, otherwise if you buy a $2 packet you will need to load $10 at the time of activation to complete the order. |
Please ensure you have read the Critical Information Summary of your new pre-paid service.
Note: Once your service is transferred to the casual Telstra Plan all inquiries must be raised with Telstra directly via 132 200 |
If you wish to cancel your mobile service, please fill out the cancellation form. By cancelling the service you will be releasing the mobile number back to Telstra to redistribute to another mobile user. You will be deducted or invoiced for charges until the cancellation date.
As billing is retrospective, your mobile service must be transferred into your name to ensure there are no outstanding charges when you leave the University. You may be sent an invoice if this is not possible.
If you are still working at Deakin, you may continue to see phone charges being deducted from your pay until approximately six weeks after you have transferred your service to a new provider (e.g. your January charges are usually deducted in your first March pay).
You can contact Solve Communications directly: