The Software Catalogue enables staff and HDR students to search all software available for use at Deakin.
For Digital Services managed computers, if the software you need is not listed in the Software Catalogue, you can submit a new software request. Requests for new software are reviewed and require a business justification for why the software is essential to the needs of the University.
If you have an unmanaged computer, contact the IT Help.
Before submitting a new request, ensure you have:
- considered and checked whether there is existing software which will meet your needs
- provided an account code for charging of any associated costs
- provided a detailed business justification for the request explaining why the new software is essential to the needs of the University.
Be aware that Deakin policy defines software as a restricted item, and that all software purchases should be made centrally through the Software Catalogue. No software or licences should be purchased independently or on credit card. |
How to request software that is not in the software catalogue
- Login to the IT Help Portal.
- Select the Request Something tile.
- Select Desktop and Mobile Computing from the left-hand panel.
4. Select Software and Applications Distribution from the drop-down menu.
5. Select Software Request from the right-hand side panel.
6. Select your computer's operating system (OS) e.g., Windows or Mac to ensure the software you request will be suitable for your computer's OS.
7. Select the Software Category - leave this field blank to search all software.
8. Search for the Software Name. You can use an asterisk * wildcard operator before the name to improve your search (e.g. *xyz).
9. If no matches are found and you want to request new software, select the checkbox Software Name not listed.
10. Read the Important Information presented, then select the checkbox I agree to the terms and conditions. You will not be able to proceed unless you select this checkbox.
11. Click Next to launch the New Software Request form.
12. Click Options to expand the form.
13. Complete the mandatory fields (marked with a red asterisk *).
14. You will need to provide a detailed business justification supporting your request, explaining why this software is essential. Failure to provide a detailed business justification may lead to your request being rejected.
15. If your new software request has a deadline, add comments in the Additional Information/Comments field explaining why. If applicable, add the campuses or teaching space room numbers the software is required for including lecture theatres; installation and special configuration instructions; the name and contact details for nominated testers.
16. Under Provide details of device(s) for installation, you need to specify each computer you need the software installed on. For each computer, click Add then enter either the DPN or machine name (you can also enter a person name for assigned Digital Services managed computers). To save this entry, click Add. Repeat for each computer needed.
17. Use the paperclip icon to add any supporting information, such as quotes.
18. Click Next
19. To check or edit your request details, select Edit Options, or click Order Now to submit your request.
20. You will receive an email notification with a request link confirming your request submission. Click the link to follow the progress of your request in the IT Help Portal.
What happens next?
New software requests are evaluated and assessed, with priority given to software for teaching and research. You will receive email notifications as this occurs.
Requests for software that is new to Deakin can take 5-8 weeks for completion depending on the specific software, procurement and deployment required. You can view the status of your request or add comments at any time via the IT Help Portal.
You will be advised via email when the software is ready for installation.
View the details of your request from your email by selecting the request link, or:
- Login to IT Help Portal.
- Select My Tickets.
- Select your request number to view it, add comments, and view correspondence.
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There may be a delay in the software becoming available for your machine while your request is processed. If you are concerned, you can add a comment in your software request ticket by logging in and viewing My Tickets in the IT Help Portal. Forward planning of software requests helps avoid issues where software is needed urgently but cannot be deployed in time. |