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STAFF: How to action a request to change a student's username/email address.


If there is a genuine reason the student needs to change their username/email address Student Central staff can request the change on behalf of the student.

Reasons may include:

Staff to complete the Username Change Request (Staff) - IT Help form with the relevant details requiring change.

Note: To access the form, single sign-on to Deakin is required prior to accessing the form.

Once the request to change the student's Deakin IT account has been filled in, staff to inform the student that the form has been submitted.

eSols will then contact the student to complete the username change and provide an outcome to the student.