Problem workaround: There are a number of workarounds for this issue, please implement these workarounds in the following order:
Method 1 - Launch Control Panel, then File Explorer Options. Within the General tab, from the drop down menu alongside 'Open File Explorer to', change the setting from 'Quick access' to "This PC" then Apply and OK to close the window.
Method 2 - Launch Control Panel, then File Explorer options, within the General tab, then Privacy options. Click on the Clear button alongside the option "Clear File Explorer history" then OK and close window.
Method 3 - Launch Control Panel, select File Explorer Options, then the View tab. Within the Advanced settings, select Launch folder windows in a separate process, then click Apply and close window.
The following will need to be done by level 2 support, the actions cannot be done by the user:
Method 4 - Update the LAN driver and the dock ethernet port driver.