Duo Mobile (MFA) – General Information


In order to improve security at Deakin, Multi-factor Authentication (MFA) has been implemented. This will use Duo Mobile to authenticate your identity over your phone.

All Deakin accounts are required to use MFA. This service is being gradually rolled out for all Deakin student accounts in 2021.

Deakin's Multi-Factor Authentication Policy can be read here.

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What if I cannot, or do not want, to use my personal device? 

Staff

While staff are encouraged to use their personal device for MFA, staff without a compatible smartphone, or who are unwilling to use their personal device, can request a hardware token from the IT Service Desk. The hardware token can be used to generate a One Time Passcode (OTP) which you will need to enter into the login screen when prompted.

If you enrol your personal device after being issued a hardware token, you will be requested to return the token so that it can be allocated to another staff member.

Students

While students are encouraged to use their personal device for MFA, students without a compatible smartphone, or who are unwilling to use their personal device can follow the Duo SMS setup - Duo SMS.

Please refer to Duo’s knowledge base articles detailing which versions of Android and iOS versions are supported by Duo Mobile here:

Duo Knowledge base: Which versions of Android does Duo Mobile support?

Duo Knowledge base: Which versions of iOS does Duo Mobile support?

Can I authenticate with Duo Mobile overseas?

Yes, you can authenticate when you're overseas. The Duo Push requires internet connectivity on your device to function. If your phone doesn't have an internet connection use the Passcode option and type the code generated by your Duo mobile app.

Please note that Duo Push can use a Wi-Fi connection to function. If you can access the internet from your mobile device, you can receive push notifications (even if you have an international sim).

It’s important to remember that the Duo Mobile application can be used to generate passcodes on aeroplanes or in remote regions where Duo Push or SMS-delivered passcodes is unavailable.

Please see the Duo Travel Guide for further information.

More Information

Duo Mobile (MFA) – Frequently Asked Questions (FAQ)

Duo Mobile (MFA) – Troubleshooting

How to set up Duo Mobile MFA to 'remember me for 7 days'?