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Known Error Database
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Travel pre-approval requests
TEMS (Fraedom) - Adding your bank details to your account
TEMS (Fraedom) Guides
How do I action a ServiceNow approval email?
Computers on campus
End User Computing: Transferring data to a new PC
How do I find a 24 hour computer laboratory at Deakin?
Transferring data to a new Mac: Clean up your files
Apple computer offer
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
Booking a room/resource with Outlook for Windows
How to delete offline folder file using Outlook for Windows
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
How to change the mail retention policy on a folder in Outlook (Windows)
Book a centrally managed room
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
File and document electronic storage
Deakin University Library Databases
How to map a network drive (Windows)
What is my home directory?
How to map a network drive (macOS)
Common Syncplicity Issues
ICT 3.4-2016 Software Selection Standards
ICT 3.2.2-2016 Web Application Development Standards
ICT 3.3.1-2014 Web Application Testing Standards
ICT 3.1.1-2014 Object Oriented Design Standards
ICT 18.104.22.168-2014 PHP Coding Standards
Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)
How do I register a wired device on the Deakin network to get internet access?
What is a VPN (Virtual Private Network)?
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How to print at Deakin on your personal Mac
How to install the Print@Deakin service on your personal Windows computer
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
Hyperlinks are not working in Word, Excel and PowerPoint documents
How do I request new software that is not in the Software Store?
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
User account management
How to activate your Deakin IT account
Changing your Deakin password using a Deakin Mac
Change your password using the Deakin website
What are Deakin's password requirements?
What is the Deakin Staff Profile System?
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
Wordpress Newsletter: Introduction
Squiz Matrix: Adding an accordion
How can I search for a SharePoint Site in the collaborative environment?
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
What is a MoCoW and what is it used for?
Quick Reference Guide - Cisco Touch 8 video conference controller
How do I delete 0 byte files from my desktop?
How do I get Microsoft Office for free through Deakin University? (Windows)
I can't open a SharePoint or OneDrive document using the desktop Office app
How do I change my sync location in OneDrive for Business?
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
How to access OneDrive from a web browser
Research Contacts Management Tool (RCMT) FAQs
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Enable Echo360 Flash Player
Access to Qualtrics - University Wide licence
How do I give someone access to a shared email mailbox?
Request paper deletion/removal from Turnitin's repository (Instructor)
What is my Internet quota at Deakin?
Website blocking at Deakin
Internet Setup Tips for Students on Residence
How do I connect my Apple TV or gaming console to the Deakin network?
Deakin Proxy Settings for Deakin College Students
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I make a phone call with Skype for Business? (Windows)
How do I record a Skype for Business session?
How do I send a file via instant message in Skype for Business PC (Windows)?
How do I set my voicemail message in Skype for Business? (Windows)
What is Skype for Business?
Setup a videoconference with an external contact using Skype for Business
Video conferencing - connecting with external sites
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
Video Conference - Cisco Proximity FAQ
How to share your laptop presentation on a Cisco video conference unit
Connecting to Wi-Fi (eduroam) at participating institutions
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) on an Android device
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on macOS