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Knowledge Base
Audio visual management
How to use a Document Camera in a Teaching Space21-07-2015
How to use an interactive whiteboard17-03-2016
What is a MoCoW and what is it used for?16-06-2015
Quick Reference Guide - Cisco Touch 8 video conference controller23-05-2014
Using Medium/Large Classroom IT Equipment12-09-2014
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Desktop
How do I delete 0 byte files from my desktop?28-04-2015
Enterprise applications
How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
How do I conduct a poll during a Skype for Business (Lync) meeting/webinar?02-05-2014
How do I change my sync location in OneDrive for Business?20-01-2014
How do I send a file via instant message in Skype for Business (Lync)?14-05-2015
How do I create a whiteboard in a Skype for Business (Lync) meeting/webinar?02-05-2014
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FAQ
How do I create a video embed code in DeakinAir?14-12-2015
How do I embed a DeakinAir video into a ServiceNow Knowledge Base article?23-11-2015
How do I embed DeakinAir video in Squiz Matrix?15-12-2015
How do I create a video embed code in CloudDeakin?14-12-2015
How do I embed DeakinAir video in the Deakin Staff Wiki (Confluence)?16-12-2015
General
What is Apps on Demand?02-12-2015
How do I log in to Apps on Demand on my Windows 10 device?01-12-2015
Who are the End User Computing approvers/contacts?05-01-2016
What is the Citrix Receiver app and how do I get it?02-12-2015
How do I access Library resources while off-campus?02-09-2015
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Management processes and consultancy
ICT 1.1-2011 Standards Document Standards02-11-2014
Policies
What is the Deakin IT policy?30-03-2016
Software
How to connect to a Skype contact in Skype for Business (Lync)27-08-2013
How can I make a PDF file smaller?27-10-2015
What is the difference between Skype and Skype for Business (Lync)?09-06-2015
How do I get Microsoft Office for free through Deakin University? (Mac)11-03-2014
How do I log in to Apps on Demand on my Mac?26-11-2015
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User account management
Reset your forgotten Deakin Student password13-08-2013
Reset your forgotten Deakin Staff password06-08-2013
How to activate your Deakin IT account07-08-2013
Changing your Deakin password using a Deakin Mac07-08-2013
Change your password using the Deakin website07-08-2013
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Web Services
How do I request access to a SharePoint Site?16-04-2015
Squiz Matrix: Adding an accordion06-10-2014
How do I find a SharePoint Administrator in my area? 16-04-2015
Wordpress Newsletter: Introduction13-03-2015
Squiz Matrix: Change the page heading, title, breadcrumbs or menu text 02-10-2014
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Computers on campus
End User Computing: Transferring data to a new PC 18-01-2016
How do I find a 24 hour computer laboratory at Deakin?01-08-2014
Transferring data to a new Mac: Clean up your files14-12-2015
Apple computer offer31-01-2014
End User Computing: Transferring data to a new Mac14-12-2015
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Email
Exporting an Office365 Mailbox to Gmail17-11-2014
Booking a room/resource with Outlook 201323-07-2013
How to delete offline folder file using Outlook 2013 15-07-2013
Where has my saved email attachment gone in Outlook (Mac)?28-07-2014
How do I add a shared mailbox in Outlook 2013 (Windows)?15-07-2013
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Facilities Services
Book a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
ICT 4.1-2012 Desk Standards03-11-2014
File and document electronic storage
How to map a network drive (Windows)02-12-2013
What is my home directory?02-12-2013
How to map a network drive (Mac OS X)02-12-2013
How do I manage my staff roaming profile size? (Windows)10-01-2014
What is a Sync and Share Folder and how do I get one (Syncplicity)?06-05-2015
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Internet access
What is my Internet quota at Deakin?31-05-2013
Deakin Proxy Settings for Deakin College Students03-11-2014
Internet access policies and guidelines23-01-2014
Internet Setup Tips for Students on Residence12-01-2015
Telstra broadband offer20-05-2014
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Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)30-08-2013
How do I register a wired device on the Deakin network to get internet access?17-03-2015
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Android)30-08-2013
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Print, copy, fax, scan
How do I send a fax using a Ricoh printer?02-08-2013
How to cancel printing that is already progress (Ricoh printers)11-11-2013
How to install the Print@Deakin service on your personal Windows computer22-07-2013
What does it cost to Print@Deakin?02-08-2013
How do I scan to an email or a USB storage device using a Ricoh printer?02-08-2013
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Telecommunications
How do I make a phone call with Skype for Business (Lync)? (Windows)19-03-2015
How do I setup speed dials on my Cisco IP phone?07-02-2014
How do I set my voicemail message in Skype for Business (Lync)? (Windows)20-03-2015
How to announce a transferred call in Skype for Business (Lync)? (Windows)09-07-2015
How much data does the Skype for Business app use when making a call?24-08-2015
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Video conferencing
Setup a videoconference with an external contact using Skype for Business23-04-2015
Video conferencing - connecting with external sites04-12-2013
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)21-07-2014
Video Conference - Cisco Proximity FAQ08-09-2015
Deakin Virtual Meeting Point (VMP) Numbers30-10-2014
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Wireless network
Connecting to Wi-Fi (Wifi, eduroam) at participating institutions14-08-2013
Connecting to Wi-Fi (eduroam) on Windows 1029-07-2015
Connecting to Wi-Fi (eduroam) on an Android device14-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
Connecting to Wi-Fi (eduroam) on Mac OS X14-08-2013
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