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Audio visual management
Title
Published Date
How to use a Document Camera in a Teaching Space
21-07-2015
How to use an interactive whiteboard
17-03-2016
Microsoft Surface Hub - Replacement PC Mode (Advanced)
13-02-2018
Quick Reference Guide - Cisco Touch 8 video conference controller
23-05-2014
How to Use a Lapel Microphone in a Teaching Space
29-02-2016
More...
Computers on campus
Title
Published Date
Assistive technology and software for Deakin students and staff
30-01-2014
Transferring data to a new Mac: Clean up your files
14-12-2015
Apple computer offer
31-01-2014
End User Computing: Transferring data to a new PC
18-01-2016
End User Computing: Windows to Mac Computer Changeover
08-08-2016
More...
Enterprise applications
Title
Published Date
How do I get Microsoft Office for free through Deakin University? (Windows)
12-02-2014
What is DeakinSync?
06-03-2014
I can't open a SharePoint or OneDrive document using the desktop Office app
13-05-2016
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
22-06-2015
How do I change my password in Research Master?
12-06-2018
More...
FAQ
Title
Published Date
Research Contacts Management Tool (RCMT) FAQs
10-02-2015
General
Title
Published Date
Cisco AnyConnect (VPN) – Installation & Usage Instructions (Windows)
06-05-2019
Zoom Meetings – Support Homepage
23-03-2020
How to Fully Uninstall Cisco AnyConnect (Including Profiles) in Windows
01-05-2019
Cisco AnyConnect (VPN) – Installation & Usage Instructions (Mac OS)
23-07-2018
How do I change my Deakin password?
10-12-2018
More...
Internet access
Title
Published Date
How do I connect my Apple TV or gaming console to the Deakin network?
11-06-2015
Deakin Proxy Settings for Deakin College Students
03-11-2014
Website blocking at Deakin
23-01-2014
Transfer or termination of corporate internet access services
28-01-2014
Policies
Title
Published Date
What is the Deakin IT policy?
30-03-2016
Server and data centre
Title
Published Date
How to request a file share quota increase
21-09-2015
Telecommunications
Title
Published Date
How do I make a phone call with Skype for Business? (Windows)
19-03-2015
How do I create a whiteboard in a Skype for Business meeting/webinar?
02-05-2014
Connect with Skype for Business users in other organisations
07-08-2013
How do I add a contact in Skype for Business? (Windows)
07-07-2015
How do I record a Skype for Business session?
09-02-2016
More...
Video conferencing
Title
Published Date
Video Conference - Cisco Proximity FAQ
08-09-2015
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Mac)
18-05-2015
How do I join a Virtual Meeting Point (VMP) using a telephone?
03-12-2013
How do I join a Deakin Skype for Business meeting using a video conference unit?
29-08-2017
Video conferencing - Conferences with external sites - Overview
04-12-2013
More...
Wireless network
Title
Published Date
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
14-08-2013
Where can I connect to Wi-Fi (Wifi, eduroam) at Deakin?
07-08-2013
Connecting to Wi-Fi (eduroam) at participating institutions
27-11-2018
Connecting to Wi-Fi (eduroam) for Deakin visitors from other eduroam institution
07-08-2013
Connecting to Wi-Fi (eduroam) on an Android device
14-08-2013
More...
Applications
Title
Published Date
How do I post on my WordPress blog/site?
02-03-2017
Email
Title
Published Date
How do I add a shared mailbox in Outlook 2016 (Windows)?
15-07-2013
How do I add a shared calendar in Outlook (Windows)?
28-09-2015
How do I access a shared mailbox in Outlook Web App (OWA/Webmail)?
19-07-2016
Recovering deleted email or calendar items (Outlook for Windows)
15-07-2013
Booking a room/resource with Outlook for Windows
23-07-2013
More...
Facilities Services
Title
Published Date
Book a centrally managed room
04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
31-05-2013
File and document electronic storage
Title
Published Date
How to map a network drive (Windows)
02-12-2013
How to map a network drive (macOS)
02-12-2013
What is offline file synchronisation? (Windows)
06-10-2018
How do I use Syncplicity?
06-07-2016
How to Manage Video file sizes
18-09-2016
More...
ICT Standards
Title
Published Date
ICT 3.3.1-2014 Web Application Testing Standards
03-11-2014
ICT 3.1.1-2014 Object Oriented Design Standards
03-11-2014
ICT 3.2.1.2-2014 Oracle PLSQL and SQL coding Standards
03-11-2014
ICT 3.2.1.1-2018 PHP Coding Standards
03-11-2014
ICT 3.2.2-2016 Web Application Development Standards
03-11-2014
More...
Network services (ex-wireless)
Title
Published Date
What is a VPN (Virtual Private Network)?
28-01-2014
How do I register a wired device on the Deakin network to get internet access?
17-03-2015
How to activate an existing network (data) point
03-02-2014
How do I report a network or phone (data) point fault?
23-04-2015
Requesting a new network (data) point installation
03-02-2014
Print, copy, fax, scan
Title
Published Date
How to install Papercut print service on your personal Windows computer
22-07-2013
How to print at Deakin on your personal Mac
22-07-2013
How to print using the Print@Deakin service (Mac OS X)
10-07-2014
How to print using Print@Deakin Web Print
01-08-2013
How to print to the bypass tray on a Ricoh printer
15-11-2013
More...
Software
Title
Published Date
How do I sign a PDF with a digital signature using Adobe Acrobat Pro DC?
07-07-2014
How do I get Microsoft Office for free through Deakin University? (Mac)
17-06-2019
Updating an iPad/iPhone/iPod with your new Deakin password
19-08-2015
Licensing SPSS for off-campus use - Deakin managed machines
25-06-2013
Adobe Creative Cloud – Installation Instructions
12-05-2014
More...
User account management
Title
Published Date
Changing your Deakin password using a Deakin Mac
07-08-2013
How to activate your Deakin IT account
07-08-2013
Changing your Deakin password using a Deakin Windows PC
07-08-2013
Reset your forgotten Deakin Student password
13-08-2013
Change your password using the Deakin website
18-12-2019
More...
Web Services
Title
Published Date
How do I request access to a SharePoint Site?
16-04-2015
Setting a SharePoint (Office 365) site to display in other languages
06-07-2016
How do I find a SharePoint Administrator in my area?
16-04-2015
What is LinkedIn Learning?
28-02-2020
How can I search for a SharePoint Site in the collaborative environment?
16-04-2015
More...