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Known Error Database
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Adding your bank details to your account
TEMS (Fraedom) Guides
TEMS (Fraedom) - Acquitting a credit card
How do I action a ServiceNow approval email?
Computers on campus
End User Computing: Transferring data to a new PC
Transferring data to a new Mac: Clean up your files
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
Apple computer offer
How do I find a 24 hour computer laboratory at Deakin?
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
Booking a room/resource with Outlook for Windows
How do I add a shared calendar in Outlook (Windows)?
Exporting an Office365 Mailbox to Gmail
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
Book a centrally managed room
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
File and document electronic storage
How to map a network drive (Windows)
What is offline file synchronisation? (Windows)
How to map a network drive (macOS)
How do I use Syncplicity?
What is my home directory?
ICT 3.2.2-2016 Web Application Development Standards
ICT 3.4-2016 Software Selection Standards
ICT 22.214.171.124-2014 PHP Coding Standards
ICT 126.96.36.199-2014 Oracle PLSQL and SQL coding Standards
ICT 3.1.1-2014 Object Oriented Design Standards
Network services (ex-wireless)
How do I register a wired device on the Deakin network to get internet access?
What is a VPN (Virtual Private Network)?
How to activate an existing network (data) point
Requesting a new network (data) point installation
How do I report a network or phone (data) point fault?
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How do I copy a document using a Ricoh printer?
How do I scan to an email or a USB storage device using a Ricoh printer?
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
Hyperlinks are not working in Word, Excel and PowerPoint documents
Can I install Adobe Creative Cloud on a non-Deakin computer?
Using a Solstice display: Features and overview
User account management
How to activate your Deakin IT account
Changing your Deakin password using a Deakin Mac
Change your password using the Deakin website
Using LastPass to manage passwords
What are Deakin's password requirements?
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
Squiz Matrix: Embedding a video
How do I find a SharePoint Administrator in my area?
Squiz Matrix: Adding an accordion
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
What is a MoCoW and what is it used for?
How to Use a Lapel Microphone in a Teaching Space
How do I delete 0 byte files from my desktop?
How do I get Microsoft Office for free through Deakin University? (Windows)
I can't open a SharePoint or OneDrive document using the desktop Office app
How do I change my sync location in OneDrive for Business?
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
What is the Citrix Receiver app and how do I get it?
Research Contacts Management Tool (RCMT) FAQs
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)
Enable Echo360 Flash Player
How do I give someone access to a shared email mailbox?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)
Deakin Proxy Settings for Deakin College Students
Website blocking at Deakin
How do I connect my Apple TV or gaming console to the Deakin network?
Internet access policies and guidelines
Transfer or termination of corporate internet access services
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I make a phone call with Skype for Business? (Windows)
How do I record a Skype for Business session?
How do I send a file via instant message in Skype for Business PC (Windows)?
Connect with Skype for Business users in other organisations
How do I set my voicemail message in Skype for Business? (Windows)
Setup a videoconference with an external contact using Skype for Business
Video conferencing - connecting with external sites
Video Conference - Cisco Proximity FAQ
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
How do I book a Virtual Meeting Point (VMP) for a video conference?
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on an Android device
Connecting to Wi-Fi (eduroam) at participating institutions
How do I self register and connect to the Deakin Guest wi-fi network?