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Known Error Database
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Adding your bank details to your account
TEMS (Fraedom) Guides
How do I action a ServiceNow approval email?
TEMS (Fraedom) - Travel pre-approval requests
Computers on campus
Transferring data to a new Mac: Clean up your files
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
Apple computer offer
End User Computing: Transferring data to a new PC
Transferring data to a new Mac: Your automated backup
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
How do I add a shared calendar in Outlook (Windows)?
Booking a room/resource with Outlook for Windows
Exporting an Office365 Mailbox to Gmail
Add an email signature using the Outlook Web App (OWA)
Book a centrally managed room
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
File and document electronic storage
How to map a network drive (Windows)
How to map a network drive (macOS)
What is offline file synchronisation? (Windows)
How do I use Syncplicity?
What is my home directory?
ICT 3.2.2-2016 Web Application Development Standards
ICT 3.4-2016 Software Selection Standards
ICT 3.1.1-2014 Object Oriented Design Standards
ICT 126.96.36.199-2014 Oracle PLSQL and SQL coding Standards
ICT 3.3.1-2014 Web Application Testing Standards
Network services (ex-wireless)
How do I register a wired device on the Deakin network to get internet access?
What is a VPN (Virtual Private Network)?
How to activate an existing network (data) point
Requesting a new network (data) point installation
How do I report a network or phone (data) point fault?
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How do I copy a document using a Ricoh printer?
How do I scan to an email or a USB storage device using a Ricoh printer?
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
Hyperlinks are not working in Word, Excel and PowerPoint documents
Using a Solstice display: Features and overview
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
User account management
How to activate your Deakin IT account
Changing your Deakin password using a Deakin Mac
Change your password using the Deakin website
Generating an SSH Keypair
What are Deakin's password requirements?
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
What is the Crowd Server solution?
How do I find a SharePoint Administrator in my area?
Squiz Matrix: Embedding a video
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
How to Use a Lapel Microphone in a Teaching Space
What is a MoCoW and what is it used for?
How do I delete 0 byte files from my desktop?
I can't open a SharePoint or OneDrive document using the desktop Office app
How do I get Microsoft Office for free through Deakin University? (Windows)
How do I change my sync location in OneDrive for Business?
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
What is the Citrix Receiver app and how do I get it?
Research Contacts Management Tool (RCMT) FAQs
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)
Enable Echo360 Flash Player
How do I give someone access to a shared email mailbox?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)
Deakin Proxy Settings for Deakin College Students
Website blocking at Deakin
Transfer or termination of corporate internet access services
How do I connect my Apple TV or gaming console to the Deakin network?
Internet access policies and guidelines
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I make a phone call with Skype for Business? (Windows)
Connect with Skype for Business users in other organisations
How do I send a file via instant message in Skype for Business PC (Windows)?
How do I record a Skype for Business session?
How do I set my voicemail message in Skype for Business? (Windows)
Setup a videoconference with an external contact using Skype for Business
Video Conference - Cisco Proximity FAQ
Video conferencing - connecting with external sites
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
How do I book a Virtual Meeting Point (VMP) for a video conference?
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
Connecting to Wi-Fi (eduroam) on an Android device
Connecting to Wi-Fi (eduroam) on macOS
How do I self register and connect to the Deakin Guest wi-fi network?