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Knowledge Base
TEMS (Fraedom) - Requesting an Expense Reimbursement08-06-2017
TEMS (Fraedom) - Adding your bank details to your account08-06-2017
TEMS (Fraedom) Guides16-06-2017
How do I action a ServiceNow approval email?19-10-2016
TEMS (Fraedom) - Travel pre-approval requests16-06-2017
Computers on campus
Apple computer offer31-01-2014
Transferring data to a new Mac: Clean up your files14-12-2015
How do I find a 24 hour computer laboratory at Deakin?01-08-2014
End User Computing: Transferring data to a new Mac14-12-2015
End User Computing: Transferring data to a new PC 18-01-2016
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?15-07-2013
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?18-07-2014
Booking a room/resource with Outlook for Windows23-07-2013
How to delete offline folder file using Outlook for Windows15-07-2013
Exporting an Office365 Mailbox to Gmail17-11-2014
Facilities Services
Book a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
File and document electronic storage
How to map a network drive (Windows)02-12-2013
How to map a network drive (Mac OS X)02-12-2013
Common Syncplicity Issues10-07-2016
How do I use Syncplicity?06-07-2016
What is my home directory?02-12-2013
ICT Standards
ICT 3.4-2016 Software Selection Standards03-11-2014
ICT 3.2.2-2016 Web Application Development Standards03-11-2014
ICT PHP Coding Standards03-11-2014
ICT 3.1.1-2014 Object Oriented Design Standards03-11-2014
ICT 3.3.1-2014 Web Application Testing Standards03-11-2014
Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)30-08-2013
How do I register a wired device on the Deakin network to get internet access?17-03-2015
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)30-08-2013
What is a VPN (Virtual Private Network)?28-01-2014
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer15-11-2013
How to cancel printing that is already progress (Ricoh printers)11-11-2013
My PDF document is slow to print, what can I do?03-04-2014
How to install the Print@Deakin service on your personal Windows computer22-07-2013
How to print using Print@Deakin Web Print01-08-2013
How to connect to a Skype contact in Skype for Business (Lync)27-08-2013
How do I record a Skype for Business session?09-02-2016
How do I make a phone call with Skype for Business? (Windows)19-03-2015
How do I send a file via instant message in Skype for Business PC (Windows)?14-05-2015
How do I set my voicemail message in Skype for Business? (Windows)20-03-2015
Video conferencing
Setup a videoconference with an external contact using Skype for Business23-04-2015
Video conferencing - connecting with external sites04-12-2013
Video Conference - Cisco Proximity FAQ08-09-2015
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)21-07-2014
How to share your laptop presentation on a Cisco video conference unit11-06-2013
Wireless network
Connecting to Wi-Fi (eduroam) on Windows 1029-07-2015
Connecting to Wi-Fi (eduroam) at participating institutions14-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?11-09-2014
Connecting to Wi-Fi (eduroam) on an Android device14-08-2013
Audio visual management
How to use an interactive whiteboard17-03-2016
How to use a Document Camera in a Teaching Space21-07-2015
Quick Reference Guide - Cisco Touch 8 video conference controller23-05-2014
How to Use a Lapel Microphone in a Teaching Space29-02-2016
What is a MoCoW and what is it used for?16-06-2015
How do I delete 0 byte files from my desktop?28-04-2015
Enterprise applications
I can't open a SharePoint or OneDrive document using the desktop Office app13-05-2016
How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
How do I change my sync location in OneDrive for Business?20-01-2014
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.22-06-2015
How to access OneDrive from a web browser14-11-2013
Research Contacts Management Tool (RCMT) FAQs10-02-2015
Enable Echo360 Flash Player16-06-2017
How do I Enable the open with explorer option in SharePoint in Windows MPedit08-03-2017
How do I give someone access to a shared email mailbox?21-10-2015
Procurement - How do I raise a purchase requisition?22-07-2016
TEMS (Fraedom) - Requesting a log in account08-06-2017
Internet access
Deakin Proxy Settings for Deakin College Students03-11-2014
Website blocking at Deakin23-01-2014
What is my Internet quota at Deakin?31-05-2013
Telstra broadband offer20-05-2014
Internet Setup Tips for Students on Residence12-01-2015
What is the Deakin IT policy?30-03-2016
How can I make a PDF file smaller?27-10-2015
How do I get Microsoft Office for free through Deakin University? (Mac)11-03-2014
Hyperlinks are not working in Word, Excel and PowerPoint documents29-04-2015
Deakin Software Store - FAQs24-05-2017
Why am I getting a "Software changes are required" pop-up on my Deakin PC?18-09-2014
User account management
How to activate your Deakin IT account07-08-2013
Change your password using the Deakin website07-08-2013
Changing your Deakin password using a Deakin Mac07-08-2013
What are Deakin's password requirements?06-08-2013
Using LastPass to manage passwords26-04-2017
Web Services
How do I request access to a SharePoint Site?16-04-2015
Setting a SharePoint (Office 365) site to display in other languages06-07-2016
Wordpress Newsletter: Introduction13-03-2015
How do I find a SharePoint Administrator in my area? 16-04-2015
Squiz Matrix: Adding an accordion06-10-2014