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Applications
TEMS (Fraedom) - Requesting an Expense ReimbursementTEMS (Fraedom) - Requesting an Expense Reimbursement08-06-2017
TEMS (Fraedom) - Adding your bank details to your accountTEMS (Fraedom) - Adding your bank details to your account08-06-2017
TEMS (Fraedom) GuidesTEMS (Fraedom) Guides16-06-2017
TEMS (Fraedom) - Travel pre-approval requestsTEMS (Fraedom) - Travel pre-approval requests16-06-2017
How do I action a ServiceNow approval email?How do I action a ServiceNow approval email?19-10-2016
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Computers on campus
Transferring data to a new Mac: Clean up your filesTransferring data to a new Mac: Clean up your files14-12-2015
End User Computing: Transferring data to a new PC End User Computing: Transferring data to a new PC 18-01-2016
Apple computer offerApple computer offer31-01-2014
How do I find a 24 hour computer laboratory at Deakin?How do I find a 24 hour computer laboratory at Deakin?01-08-2014
How to Connect Your Laptop in Teaching Spaces & Meeting RoomsHow to Connect Your Laptop in Teaching Spaces & Meeting Rooms31-03-2016
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Email
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?How do I add a shared mailbox in Outlook 2013/2016 (Windows)?15-07-2013
Booking a room/resource with Outlook for WindowsBooking a room/resource with Outlook for Windows23-07-2013
How do I add a shared calendar in Outlook (Windows)?How do I add a shared calendar in Outlook (Windows)?28-09-2015
Recovering deleted email or calendar items (Outlook for Windows)Recovering deleted email or calendar items (Outlook for Windows)15-07-2013
Exporting an Office365 Mailbox to GmailExporting an Office365 Mailbox to Gmail17-11-2014
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Facilities Services
Book a centrally managed roomBook a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etcHigher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
File and document electronic storage
How to map a network drive (Windows)How to map a network drive (Windows)02-12-2013
How to map a network drive (macOS)How to map a network drive (macOS)02-12-2013
What is my home directory?What is my home directory?02-12-2013
How do I use Syncplicity?How do I use Syncplicity?06-07-2016
What is offline file synchronisation? (Windows)What is offline file synchronisation? (Windows)06-10-2018
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ICT Standards
ICT 3.2.2-2016 Web Application Development StandardsICT 3.2.2-2016 Web Application Development Standards03-11-2014
ICT 3.4-2016 Software Selection StandardsICT 3.4-2016 Software Selection Standards03-11-2014
ICT 3.2.1.2-2014 Oracle PLSQL and SQL coding StandardsICT 3.2.1.2-2014 Oracle PLSQL and SQL coding Standards03-11-2014
ICT 3.2.1.1-2014 PHP Coding StandardsICT 3.2.1.1-2014 PHP Coding Standards03-11-2014
ICT 3.1.1-2014 Object Oriented Design StandardsICT 3.1.1-2014 Object Oriented Design Standards03-11-2014
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Network services (ex-wireless)
How do I register a wired device on the Deakin network to get internet access?How do I register a wired device on the Deakin network to get internet access?17-03-2015
What is a VPN (Virtual Private Network)?What is a VPN (Virtual Private Network)?28-01-2014
How to activate an existing network (data) pointHow to activate an existing network (data) point03-02-2014
How do I report a network or phone (data) point fault?How do I report a network or phone (data) point fault?23-04-2015
Requesting a new network (data) point installationRequesting a new network (data) point installation03-02-2014
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printerHow to print to the bypass tray on a Ricoh printer15-11-2013
How to print using Print@Deakin Web PrintHow to print using Print@Deakin Web Print01-08-2013
How to cancel printing that is already progress (Ricoh printers)How to cancel printing that is already progress (Ricoh printers)11-11-2013
How to install the Print@Deakin service on your personal Windows computerHow to install the Print@Deakin service on your personal Windows computer22-07-2013
How to print at Deakin on your personal MacHow to print at Deakin on your personal Mac22-07-2013
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Software
How can I make a PDF file smaller?How can I make a PDF file smaller?27-10-2015
How do I get Microsoft Office for free through Deakin University? (Mac)How do I get Microsoft Office for free through Deakin University? (Mac)11-03-2014
Hyperlinks are not working in Word, Excel and PowerPoint documentsHyperlinks are not working in Word, Excel and PowerPoint documents29-04-2015
Can I install Adobe Creative Cloud on a non-Deakin computer?Can I install Adobe Creative Cloud on a non-Deakin computer?12-05-2014
Why am I getting a "Software changes are required" pop-up on my Deakin PC?Why am I getting a "Software changes are required" pop-up on my Deakin PC?18-09-2014
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User account management
How to activate your Deakin IT accountHow to activate your Deakin IT account07-08-2013
Changing your Deakin password using a Deakin MacChanging your Deakin password using a Deakin Mac07-08-2013
Change your password using the Deakin websiteChange your password using the Deakin website07-08-2013
Generating an SSH KeypairGenerating an SSH Keypair21-12-2017
What are Deakin's password requirements?What are Deakin's password requirements?06-08-2013
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Web Services
How do I request access to a SharePoint Site?How do I request access to a SharePoint Site?16-04-2015
Setting a SharePoint (Office 365) site to display in other languagesSetting a SharePoint (Office 365) site to display in other languages06-07-2016
How can I search for a SharePoint Site in the collaborative environment? How can I search for a SharePoint Site in the collaborative environment? 16-04-2015
Squiz Matrix: Embedding a videoSquiz Matrix: Embedding a video06-10-2014
Squiz Matrix: How do I update an image, PDF or other asset?Squiz Matrix: How do I update an image, PDF or other asset?18-12-2014
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Audio visual management
How to use an interactive whiteboardHow to use an interactive whiteboard17-03-2016
How to use a Document Camera in a Teaching SpaceHow to use a Document Camera in a Teaching Space21-07-2015
Microsoft Surface Hub - Replacement PC Mode (Advanced)Microsoft Surface Hub - Replacement PC Mode (Advanced)13-02-2018
How to Use a Lapel Microphone in a Teaching SpaceHow to Use a Lapel Microphone in a Teaching Space29-02-2016
What is a MoCoW and what is it used for?What is a MoCoW and what is it used for?16-06-2015
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Desktop
How do I delete 0 byte files from my desktop?How do I delete 0 byte files from my desktop?28-04-2015
Enterprise applications
I can't open a SharePoint or OneDrive document using the desktop Office appI can't open a SharePoint or OneDrive document using the desktop Office app13-05-2016
How do I get Microsoft Office for free through Deakin University? (Windows)How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
How do I change my sync location in OneDrive for Business?How do I change my sync location in OneDrive for Business?20-01-2014
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.How to grant permissions and/or add a user to Sharepoint in the collaborate environment.22-06-2015
What is EchoSystem?What is EchoSystem?27-02-2015
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FAQ
Research Contacts Management Tool (RCMT) FAQsResearch Contacts Management Tool (RCMT) FAQs10-02-2015
General
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?08-03-2017
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)23-07-2018
Enable Echo360 Flash PlayerEnable Echo360 Flash Player16-06-2017
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)23-07-2018
How do I give someone access to a shared email mailbox?How do I give someone access to a shared email mailbox?21-10-2015
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Internet access
Website blocking at DeakinWebsite blocking at Deakin23-01-2014
Deakin Proxy Settings for Deakin College StudentsDeakin Proxy Settings for Deakin College Students03-11-2014
How do I connect my Apple TV or gaming console to the Deakin network?How do I connect my Apple TV or gaming console to the Deakin network?11-06-2015
Internet access policies and guidelinesInternet access policies and guidelines23-01-2014
Transfer or termination of corporate internet access servicesTransfer or termination of corporate internet access services28-01-2014
Policies
What is the Deakin IT policy?What is the Deakin IT policy?30-03-2016
Server and data centre
How to request a file share quota increaseHow to request a file share quota increase21-09-2015
Telecommunications
How do I make a phone call with Skype for Business? (Windows)How do I make a phone call with Skype for Business? (Windows)19-03-2015
How do I send a file via instant message in Skype for Business PC (Windows)?How do I send a file via instant message in Skype for Business PC (Windows)?14-05-2015
How do I record a Skype for Business session?How do I record a Skype for Business session?09-02-2016
How do I set my voicemail message in Skype for Business? (Windows)How do I set my voicemail message in Skype for Business? (Windows)20-03-2015
Connect with Skype for Business users in other organisationsConnect with Skype for Business users in other organisations07-08-2013
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Video conferencing
Setup a videoconference with an external contact using Skype for BusinessSetup a videoconference with an external contact using Skype for Business23-04-2015
Video Conference - Cisco Proximity FAQVideo Conference - Cisco Proximity FAQ08-09-2015
Video conferencing - connecting with external sitesVideo conferencing - connecting with external sites04-12-2013
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)21-07-2014
How do I book a Virtual Meeting Point (VMP) for a video conference?How do I book a Virtual Meeting Point (VMP) for a video conference?27-11-2013
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Wireless network
Connecting to Wi-Fi (eduroam) on an Android deviceConnecting to Wi-Fi (eduroam) on an Android device14-08-2013
Connecting to Wi-Fi (eduroam) on Windows 10Connecting to Wi-Fi (eduroam) on Windows 1029-07-2015
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPodConnecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
How do I forget a Wi-Fi network on my personal Mac?How do I forget a Wi-Fi network on my personal Mac?26-02-2015
Connecting to Wi-Fi (eduroam) on macOSConnecting to Wi-Fi (eduroam) on macOS14-08-2013
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