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Applications
TEMS (Fraedom) - Requesting an Expense ReimbursementTEMS (Fraedom) - Requesting an Expense Reimbursement08-06-2017
TEMS (Fraedom) GuidesTEMS (Fraedom) Guides16-06-2017
TEMS (Fraedom) - Adding your bank details to your accountTEMS (Fraedom) - Adding your bank details to your account08-06-2017
TEMS (Fraedom) - Travel pre-approval requestsTEMS (Fraedom) - Travel pre-approval requests16-06-2017
How do I action a ServiceNow approval email?How do I action a ServiceNow approval email?19-10-2016
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Computers on campus
End User Computing: Transferring data to a new PC End User Computing: Transferring data to a new PC 18-01-2016
How do I find a 24 hour computer laboratory at Deakin?How do I find a 24 hour computer laboratory at Deakin?01-08-2014
Transferring data to a new Mac: Clean up your filesTransferring data to a new Mac: Clean up your files14-12-2015
Apple computer offerApple computer offer31-01-2014
How to Connect Your Laptop in Teaching Spaces & Meeting RoomsHow to Connect Your Laptop in Teaching Spaces & Meeting Rooms31-03-2016
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Email
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?How do I add a shared mailbox in Outlook 2013/2016 (Windows)?15-07-2013
Booking a room/resource with Outlook for WindowsBooking a room/resource with Outlook for Windows23-07-2013
How do I add a shared calendar in Outlook (Windows)?How do I add a shared calendar in Outlook (Windows)?28-09-2015
Add an email signature using the Outlook Web App (OWA)Add an email signature using the Outlook Web App (OWA)01-07-2013
How to change the mail retention policy on a folder in Outlook (Windows)How to change the mail retention policy on a folder in Outlook (Windows)15-07-2013
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Facilities Services
Book a centrally managed roomBook a centrally managed room04-02-2014
Higher Degree by Research (HDR) students: how to book rooms, vehicles etcHigher Degree by Research (HDR) students: how to book rooms, vehicles etc31-05-2013
File and document electronic storage
Deakin University Library DatabasesDeakin University Library Databases05-05-2014
How to map a network drive (Windows)How to map a network drive (Windows)02-12-2013
What is my home directory?What is my home directory?02-12-2013
How to map a network drive (macOS)How to map a network drive (macOS)02-12-2013
Common Syncplicity IssuesCommon Syncplicity Issues10-07-2016
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ICT Standards
ICT 3.2.2-2016 Web Application Development StandardsICT 3.2.2-2016 Web Application Development Standards03-11-2014
ICT 3.2.1.1-2014 PHP Coding StandardsICT 3.2.1.1-2014 PHP Coding Standards03-11-2014
ICT 3.1.1-2014 Object Oriented Design StandardsICT 3.1.1-2014 Object Oriented Design Standards03-11-2014
ICT 3.4-2016 Software Selection StandardsICT 3.4-2016 Software Selection Standards03-11-2014
ICT 3.3.1-2014 Web Application Testing StandardsICT 3.3.1-2014 Web Application Testing Standards03-11-2014
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Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)30-08-2013
How do I register a wired device on the Deakin network to get internet access?How do I register a wired device on the Deakin network to get internet access?17-03-2015
What is a VPN (Virtual Private Network)?What is a VPN (Virtual Private Network)?28-01-2014
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)30-08-2013
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Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printerHow to print to the bypass tray on a Ricoh printer15-11-2013
How to cancel printing that is already progress (Ricoh printers)How to cancel printing that is already progress (Ricoh printers)11-11-2013
How to print using Print@Deakin Web PrintHow to print using Print@Deakin Web Print01-08-2013
How to install the Print@Deakin service on your personal Windows computerHow to install the Print@Deakin service on your personal Windows computer22-07-2013
How to print at Deakin on your personal MacHow to print at Deakin on your personal Mac22-07-2013
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Software
How can I make a PDF file smaller?How can I make a PDF file smaller?27-10-2015
How do I get Microsoft Office for free through Deakin University? (Mac)How do I get Microsoft Office for free through Deakin University? (Mac)11-03-2014
Hyperlinks are not working in Word, Excel and PowerPoint documentsHyperlinks are not working in Word, Excel and PowerPoint documents29-04-2015
Why am I getting a "Software changes are required" pop-up on my Deakin PC?Why am I getting a "Software changes are required" pop-up on my Deakin PC?18-09-2014
Can I install Adobe Creative Cloud on a non-Deakin computer?Can I install Adobe Creative Cloud on a non-Deakin computer?12-05-2014
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User account management
How to activate your Deakin IT accountHow to activate your Deakin IT account07-08-2013
Changing your Deakin password using a Deakin MacChanging your Deakin password using a Deakin Mac07-08-2013
Change your password using the Deakin websiteChange your password using the Deakin website07-08-2013
What are Deakin's password requirements?What are Deakin's password requirements?06-08-2013
What is the Deakin Staff Profile System?What is the Deakin Staff Profile System?10-04-2014
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Web Services
How do I request access to a SharePoint Site?How do I request access to a SharePoint Site?16-04-2015
Setting a SharePoint (Office 365) site to display in other languagesSetting a SharePoint (Office 365) site to display in other languages06-07-2016
Wordpress Newsletter: IntroductionWordpress Newsletter: Introduction13-03-2015
Squiz Matrix: Adding an accordionSquiz Matrix: Adding an accordion06-10-2014
Squiz Matrix: Change the page heading, title, breadcrumbs or menu text Squiz Matrix: Change the page heading, title, breadcrumbs or menu text 02-10-2014
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Audio visual management
How to use an interactive whiteboardHow to use an interactive whiteboard17-03-2016
Microsoft Surface Hub - Replacement PC Mode (Advanced)Microsoft Surface Hub - Replacement PC Mode (Advanced)13-02-2018
How to use a Document Camera in a Teaching SpaceHow to use a Document Camera in a Teaching Space21-07-2015
What is a MoCoW and what is it used for?What is a MoCoW and what is it used for?16-06-2015
Quick Reference Guide - Cisco Touch 8 video conference controllerQuick Reference Guide - Cisco Touch 8 video conference controller23-05-2014
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Desktop
How do I delete 0 byte files from my desktop?How do I delete 0 byte files from my desktop?28-04-2015
Enterprise applications
I can't open a SharePoint or OneDrive document using the desktop Office appI can't open a SharePoint or OneDrive document using the desktop Office app13-05-2016
How do I get Microsoft Office for free through Deakin University? (Windows)How do I get Microsoft Office for free through Deakin University? (Windows)12-02-2014
How do I change my sync location in OneDrive for Business?How do I change my sync location in OneDrive for Business?20-01-2014
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.How to grant permissions and/or add a user to Sharepoint in the collaborate environment.22-06-2015
How to access OneDrive from a web browserHow to access OneDrive from a web browser14-11-2013
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FAQ
Research Contacts Management Tool (RCMT) FAQsResearch Contacts Management Tool (RCMT) FAQs10-02-2015
General
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?08-03-2017
Access to Qualtrics - University Wide licenceAccess to Qualtrics - University Wide licence29-10-2017
Enable Echo360 Flash PlayerEnable Echo360 Flash Player16-06-2017
How do I give someone access to a shared email mailbox?How do I give someone access to a shared email mailbox?21-10-2015
How to sync OneDrive or SharePoint files to a MacHow to sync OneDrive or SharePoint files to a Mac10-08-2017
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Internet access
What is my Internet quota at Deakin?What is my Internet quota at Deakin?31-05-2013
Website blocking at DeakinWebsite blocking at Deakin23-01-2014
Deakin Proxy Settings for Deakin College StudentsDeakin Proxy Settings for Deakin College Students03-11-2014
Internet Setup Tips for Students on ResidenceInternet Setup Tips for Students on Residence12-01-2015
Internet access policies and guidelinesInternet access policies and guidelines23-01-2014
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Policies
What is the Deakin IT policy?What is the Deakin IT policy?30-03-2016
Server and data centre
How to request a file share quota increaseHow to request a file share quota increase21-09-2015
Telecommunications
How do I make a phone call with Skype for Business? (Windows)How do I make a phone call with Skype for Business? (Windows)19-03-2015
How do I record a Skype for Business session?How do I record a Skype for Business session?09-02-2016
How do I send a file via instant message in Skype for Business PC (Windows)?How do I send a file via instant message in Skype for Business PC (Windows)?14-05-2015
How do I set my voicemail message in Skype for Business? (Windows)How do I set my voicemail message in Skype for Business? (Windows)20-03-2015
How do I add a contact in Skype for Business (Lync)? (Windows)How do I add a contact in Skype for Business (Lync)? (Windows)07-07-2015
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Video conferencing
Setup a videoconference with an external contact using Skype for BusinessSetup a videoconference with an external contact using Skype for Business23-04-2015
Video Conference - Cisco Proximity FAQVideo Conference - Cisco Proximity FAQ08-09-2015
Video conferencing - connecting with external sitesVideo conferencing - connecting with external sites04-12-2013
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)21-07-2014
How to share your laptop presentation on a Cisco video conference unitHow to share your laptop presentation on a Cisco video conference unit11-06-2013
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Wireless network
Connecting to Wi-Fi (eduroam) on Windows 10Connecting to Wi-Fi (eduroam) on Windows 1029-07-2015
Connecting to Wi-Fi (eduroam) at participating institutionsConnecting to Wi-Fi (eduroam) at participating institutions14-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPodConnecting to Wi-Fi (eduroam) on iPad/iPhone/iPod14-08-2013
Connecting to Wi-Fi (eduroam) on an Android deviceConnecting to Wi-Fi (eduroam) on an Android device14-08-2013
How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?11-09-2014
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