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Audio visual management
Title
Published Date
How to use an interactive whiteboard
17-03-2016
Microsoft Surface Hub - Replacement PC Mode (Advanced)
13-02-2018
How to use a Document Camera in a Teaching Space
21-07-2015
What is a MoCoW and what is it used for?
16-06-2015
How to Use a Lapel Microphone in a Teaching Space
29-02-2016
More...
Computers on campus
Title
Published Date
End User Computing: Transferring data to a new PC
18-01-2016
Transferring data to a new Mac: Clean up your files
14-12-2015
Apple computer offer
31-01-2014
End User Computing: Windows to Mac Computer Changeover
08-08-2016
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
31-03-2016
More...
Email
Title
Published Date
How do I add a shared calendar in Outlook (Windows)?
28-09-2015
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
15-07-2013
Exporting an Office365 Mailbox to Gmail
17-11-2014
Booking a room/resource with Outlook for Windows
23-07-2013
iCloud is not syncing with Outlook for Windows, how do I fix this?
17-07-2013
More...
Facilities Services
Title
Published Date
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
31-05-2013
Book a centrally managed room
04-02-2014
File and document electronic storage
Title
Published Date
How to map a network drive (Windows)
02-12-2013
What is my home directory?
02-12-2013
How to map a network drive (macOS)
02-12-2013
What is offline file synchronisation? (Windows)
06-10-2018
How do I use Syncplicity?
06-07-2016
More...
ICT Standards
Title
Published Date
ICT 3.4-2016 Software Selection Standards
03-11-2014
ICT 3.2.2-2016 Web Application Development Standards
03-11-2014
ICT 3.2.1.2-2014 Oracle PLSQL and SQL coding Standards
03-11-2014
ICT 3.3.1-2014 Web Application Testing Standards
03-11-2014
ICT 3.1.1-2014 Object Oriented Design Standards
03-11-2014
More...
Network services (ex-wireless)
Title
Published Date
What is a VPN (Virtual Private Network)?
28-01-2014
How do I register a wired device on the Deakin network to get internet access?
17-03-2015
How to activate an existing network (data) point
03-02-2014
How do I report a network or phone (data) point fault?
23-04-2015
Requesting a new network (data) point installation
03-02-2014
Print, copy, fax, scan
Title
Published Date
How to print to the bypass tray on a Ricoh printer
15-11-2013
How to print using Print@Deakin Web Print
01-08-2013
How to cancel printing that is already progress (Ricoh printers)
11-11-2013
How to install the Print@Deakin service on your personal Windows computer
22-07-2013
How to print at Deakin on your personal Mac
22-07-2013
More...
Software
Title
Published Date
How can I make a PDF file smaller?
27-10-2015
Hyperlinks are not working in Word, Excel and PowerPoint documents
29-04-2015
Can I install Adobe Creative Cloud on a non-Deakin computer?
12-05-2014
Why am I getting a "Software changes are required" pop-up on my Deakin PC?
18-09-2014
Using a Solstice display: Features and overview
05-05-2015
More...
User account management
Title
Published Date
How to activate your Deakin IT account
07-08-2013
Changing your Deakin password using a Deakin Mac
07-08-2013
Generating an SSH Keypair
21-12-2017
Change your password using the Deakin website
07-08-2013
Using LastPass to manage passwords
26-04-2017
More...
Web Services
Title
Published Date
How do I request access to a SharePoint Site?
16-04-2015
Setting a SharePoint (Office 365) site to display in other languages
06-07-2016
How do I find a SharePoint Administrator in my area?
16-04-2015
How can I search for a SharePoint Site in the collaborative environment?
16-04-2015
Squiz Matrix: Adding an accordion
06-10-2014
More...
Applications
Title
Published Date
How do I post on my WordPress blog/site?
02-03-2017
Desktop
Title
Published Date
How do I delete 0 byte files from my desktop?
28-04-2015
Enterprise applications
Title
Published Date
I can't open a SharePoint or OneDrive document using the desktop Office app
13-05-2016
How do I get Microsoft Office for free through Deakin University? (Windows)
12-02-2014
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
22-06-2015
How to access OneDrive from a web browser
14-11-2013
How do I change my sync location in OneDrive for Business?
20-01-2014
More...
FAQ
Title
Published Date
Research Contacts Management Tool (RCMT) FAQs
10-02-2015
General
Title
Published Date
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
08-03-2017
How to securely connect to Deakin off-site using the Virtual Private Network (VPN) (Windows computer
06-05-2019
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Mac)
23-07-2018
Access to Qualtrics - University Wide licence
29-10-2017
Request paper deletion/removal from Turnitin's repository (Instructor)
02-10-2017
More...
Internet access
Title
Published Date
Website blocking at Deakin
23-01-2014
How do I connect my Apple TV or gaming console to the Deakin network?
11-06-2015
Deakin Proxy Settings for Deakin College Students
03-11-2014
Transfer or termination of corporate internet access services
28-01-2014
Policies
Title
Published Date
What is the Deakin IT policy?
30-03-2016
Server and data centre
Title
Published Date
How to request a file share quota increase
21-09-2015
Telecommunications
Title
Published Date
Connect with Skype for Business users in other organisations
07-08-2013
How do I make a phone call with Skype for Business? (Windows)
19-03-2015
How do I send a file via instant message in Skype for Business PC (Windows)?
14-05-2015
How do I record a Skype for Business session?
09-02-2016
How do I set my voicemail message in Skype for Business? (Windows)
20-03-2015
More...
Video conferencing
Title
Published Date
Setup a videoconference with an external contact using Skype for Business
23-04-2015
Video Conference - Cisco Proximity FAQ
08-09-2015
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
21-07-2014
Video conferencing - connecting with external sites
04-12-2013
How to share your laptop presentation on a Cisco video conference unit
11-06-2013
More...
Wireless network
Title
Published Date
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
14-08-2013
Connecting to Wi-Fi (eduroam) at participating institutions
27-11-2018
Connecting to Wi-Fi (eduroam) on an Android device
14-08-2013
Connecting to Wi-Fi (eduroam) on Windows 10
29-07-2015
How do I self register and connect to the Deakin Guest wi-fi network?
16-09-2014
More...