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Known Error Database
TEMS (Fraedom) - Requesting an Expense Reimbursement
TEMS (Fraedom) - Adding your bank details to your account
TEMS (Fraedom) Guides
How do I action a ServiceNow approval email?
TEMS (Fraedom) - Acquitting a credit card
Computers on campus
Transferring data to a new Mac: Clean up your files
Apple computer offer
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
End User Computing: Transferring data to a new PC
How do I find a 24 hour computer laboratory at Deakin?
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
How do I add a shared calendar in Outlook (Windows)?
Booking a room/resource with Outlook for Windows
Exporting an Office365 Mailbox to Gmail
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
Book a centrally managed room
File and document electronic storage
How to map a network drive (Windows)
What is offline file synchronisation? (Windows)
How do I use Syncplicity?
How to map a network drive (macOS)
What is my home directory?
ICT 3.4-2016 Software Selection Standards
ICT 220.127.116.11-2014 Oracle PLSQL and SQL coding Standards
ICT 3.1.1-2014 Object Oriented Design Standards
ICT 3.3.1-2014 Web Application Testing Standards
ICT 3.2.2-2016 Web Application Development Standards
Network services (ex-wireless)
What is a VPN (Virtual Private Network)?
How do I register a wired device on the Deakin network to get internet access?
How to activate an existing network (data) point
Requesting a new network (data) point installation
How do I report a network or phone (data) point fault?
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
How to cancel printing that is already progress (Ricoh printers)
How to print using Print@Deakin Web Print
How do I copy a document using a Ricoh printer?
My PDF document is slow to print, what can I do?
How can I make a PDF file smaller?
How do I get Microsoft Office for free through Deakin University? (Mac)
How do I install a Windows 7 virtual machine on a Deakin Desktop Mac computer?
Hyperlinks are not working in Word, Excel and PowerPoint documents
Can I install Adobe Creative Cloud on a non-Deakin computer?
User account management
How to activate your Deakin IT account
Changing your Deakin password using a Deakin Mac
Generating an SSH Keypair
Change your password using the Deakin website
Using LastPass to manage passwords
How do I request access to a SharePoint Site?
Setting a SharePoint (Office 365) site to display in other languages
Squiz Matrix: Changing the URL
How can I search for a SharePoint Site in the collaborative environment?
Where can I find information and help resources for SharePoint at Deakin?
Audio visual management
How to use an interactive whiteboard
How to use a Document Camera in a Teaching Space
Microsoft Surface Hub - Replacement PC Mode (Advanced)
How to Use a Lapel Microphone in a Teaching Space
What is a MoCoW and what is it used for?
How do I delete 0 byte files from my desktop?
How do I get Microsoft Office for free through Deakin University? (Windows)
I can't open a SharePoint or OneDrive document using the desktop Office app
How do I change my sync location in OneDrive for Business?
How to grant permissions and/or add a user to Sharepoint in the collaborate environment.
What is Microsoft Office 365 and how do I access it?
Research Contacts Management Tool (RCMT) FAQs
How do I enable the 'Open with Explorer' option in SharePoint on Windows 10?
Establishing a secure (VPN) connection to Deakin using Cisco AnyConnect (Windows)
How to sync OneDrive or SharePoint files to a Mac
How do I give someone access to a shared email mailbox?
Request paper deletion/removal from Turnitin's repository (Instructor)
Website blocking at Deakin
Deakin Proxy Settings for Deakin College Students
How do I connect my Apple TV or gaming console to the Deakin network?
Internet access policies and guidelines
Transfer or termination of corporate internet access services
What is the Deakin IT policy?
Server and data centre
How to request a file share quota increase
How do I make a phone call with Skype for Business? (Windows)
How do I set my voicemail message in Skype for Business? (Windows)
How do I send a file via instant message in Skype for Business PC (Windows)?
Connect with Skype for Business users in other organisations
How do I record a Skype for Business session?
Setup a videoconference with an external contact using Skype for Business
Video Conference - Cisco Proximity FAQ
Video conferencing - connecting with external sites
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
How to share your laptop presentation on a Cisco video conference unit
Connecting to Wi-Fi (eduroam) at participating institutions
Connecting to Wi-Fi (eduroam) on an Android device
Connecting to Wi-Fi (eduroam) on Windows 10
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
How do I create and manage a guest Wi-Fi (Wifi) account for use at Deakin?