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Known Error Database
Student Services Network Knowledge
IT Help
Knowledge Base
Applications
TEMS (Fraedom) - Requesting an Expense Reimbursement
08-06-2017
TEMS (Fraedom) - Adding your bank details to your account
08-06-2017
How do I action a ServiceNow approval email?
19-10-2016
TEMS (Fraedom) Guides
16-06-2017
TEMS (Fraedom) - Travelling
16-06-2017
More...
Computers on campus
Transferring data to a new Mac: Clean up your files
14-12-2015
How do I find a 24 hour computer laboratory at Deakin?
01-08-2014
End User Computing: Transferring data to a new PC
18-01-2016
Apple computer offer
31-01-2014
How to Connect Your Laptop in Teaching Spaces & Meeting Rooms
31-03-2016
More...
Email
How do I add a shared mailbox in Outlook 2013/2016 (Windows)?
15-07-2013
How do I add a shared mailbox in Outlook 2011/2016 (Mac)?
18-07-2014
Exporting an Office365 Mailbox to Gmail
17-11-2014
How to delete offline folder file using Outlook for Windows
15-07-2013
Booking a room/resource with Outlook for Windows
23-07-2013
More...
Facilities Services
Higher Degree by Research (HDR) students: how to book rooms, vehicles etc
31-05-2013
Book a centrally managed room
04-02-2014
File and document electronic storage
How to map a network drive (Windows)
02-12-2013
How to map a network drive (Mac OS X)
02-12-2013
What is my home directory?
02-12-2013
Common Syncplicity Issues
10-07-2016
What is a Deakin file share or network share drive?
30-05-2013
More...
ICT Standards
ICT 6.2-2012 Communications Room Standards
03-11-2014
ICT 2.1-2013 Audio Visual Room Standards
02-11-2014
ICT 6.6-2010 Power Protection Access Closets
03-11-2014
ICT 2.4-2013 Audio Visual Signoff and Commissioning Checklist
03-11-2014
ICT 2.3-2013 Videoconferencing Standards
03-11-2014
More...
Network services (ex-wireless)
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Windows)
30-08-2013
Establishing a secure(VPN) connection to Deakin using Pulse Secure (Mac OS X)
30-08-2013
How do I register a wired device on the Deakin network to get internet access?
17-03-2015
Establishing a secure(VPN) connection to Deakin using Pulse Secure (iPad/iPhone)
30-08-2013
What is a VPN (Virtual Private Network)?
28-01-2014
More...
Print, copy, fax, scan
How to print to the bypass tray on a Ricoh printer
15-11-2013
How to install the Print@Deakin service on your personal Windows computer
22-07-2013
How to cancel printing that is already progress (Ricoh printers)
11-11-2013
How to print using Print@Deakin Web Print
01-08-2013
How to print at Deakin on your personal Mac
22-07-2013
More...
Telecommunications
How do I make a phone call with Skype for Business? (Windows)
19-03-2015
How do I set my voicemail message in Skype for Business? (Windows)
20-03-2015
How do I add a contact in Skype for Business (Lync)? (Windows)
07-07-2015
How do I put a phone call on hold with Skype for Business (Lync)? (Windows)
20-03-2015
How to activate a SIM card on an iPad
10-06-2013
More...
Video conferencing
Setup a videoconference with an external contact using Skype for Business
23-04-2015
Video conferencing - connecting with external sites
04-12-2013
How do I join a Virtual Meeting Point (VMP) using Skype for Business? (Windows)
21-07-2014
Video Conference - Cisco Proximity FAQ
08-09-2015
How to share your laptop presentation on a Cisco video conference unit
11-06-2013
More...
Wireless network
Connecting to Wi-Fi (eduroam) on Windows 10
29-07-2015
Connecting to Wi-Fi (eduroam) at participating institutions
14-08-2013
Connecting to Wi-Fi (eduroam) on iPad/iPhone/iPod
14-08-2013
Connecting to Wi-Fi (eduroam) on an Android device
14-08-2013
How do I setup eduroam off-campus to automatically connect when I come on-campus? (Windows)
21-02-2017
More...
Audio visual management
How to use an interactive whiteboard
17-03-2016
How to use a Document Camera in a Teaching Space
21-07-2015
How to Use a Lapel Microphone in a Teaching Space
29-02-2016
Quick Reference Guide - Cisco Touch 8 video conference controller
23-05-2014
What is a MoCoW and what is it used for?
16-06-2015
More...
Desktop
How do I delete 0 byte files from my desktop?
28-04-2015
Enterprise applications
How do I get Microsoft Office for free through Deakin University? (Windows)
12-02-2014
How do I record a Skype for Business session?
09-02-2016
How do I create a whiteboard in a Skype for Business (Lync) meeting/webinar?
02-05-2014
How do I send a file via instant message in Skype for Business PC (Windows)?
14-05-2015
How do I change my sync location in OneDrive for Business?
20-01-2014
More...
FAQ
Research Contacts Management Tool (RCMT) FAQs
10-02-2015
General
Enable Echo360 Flash Player
16-06-2017
How do I Enable the open with explorer option in SharePoint in Windows MPedit
08-03-2017
TEMS (Fraedom) - Working With Children Checks
25-07-2017
How do I give someone access to a shared email mailbox?
21-10-2015
How do I setup eduroam off-campus to automatically connect when I come on-campus? (Mac OS)
21-02-2017
More...
Internet access
Website blocking at Deakin
23-01-2014
What is my Internet quota at Deakin?
31-05-2013
Deakin Proxy Settings for Deakin College Students
03-11-2014
Internet Setup Tips for Students on Residence
12-01-2015
Internet access policies and guidelines
23-01-2014
More...
Policies
What is the Deakin IT policy?
30-03-2016
Software
How to connect to a Skype contact in Skype for Business (Lync)
27-08-2013
How can I make a PDF file smaller?
27-10-2015
How do I get Microsoft Office for free through Deakin University? (Mac)
11-03-2014
Where can I download Skype for Business (Lync)?
24-06-2014
What is the difference between Skype and Skype for Business (Lync)?
09-06-2015
More...
User account management
How to activate your Deakin IT account
07-08-2013
Change your password using the Deakin website
07-08-2013
Changing your Deakin password using a Deakin Mac
07-08-2013
Reset your forgotten Deakin Student password
13-08-2013
What are Deakin's password requirements?
06-08-2013
More...
Web Services
How do I request access to a SharePoint Site?
16-04-2015
Setting a SharePoint (Office 365) site to display in other languages
06-07-2016
Wordpress Newsletter: Introduction
13-03-2015
Squiz Matrix: Adding an accordion
06-10-2014
Squiz Matrix: Embedding a video
06-10-2014
More...