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How do I join a Lync meeting/webinar using the Lync App? Additional Information: The following method is relevant to; All PC's and Mac devices running Lync. Mobile devices with Lync 2013 app installed. All Deakin supplied PC's and Mac's have the Lync client pre-installed
Enterprise applications > KB0010590 Published: 01-05-2014 Last modified: 19-05-2015
Why has Lync 2013 changed to Skype for Business? (Windows) In April 2015, Microsoft released the latest version of Lync 2013 which includes a name change to Skype for Business 2015 .  By now your Windows computer should have installed this update and your Lync 2013 application
Enterprise applications > KB0011096 Published: 15-04-2015 Last modified: 26-06-2015
What is Skype for Business (Lync)? Skype for Business (Lync) is a communication... and organisations to communicate and collaborate online. Skype for Business merges the features of Lync... do I need to use Skype for Business (Lync)? To use Skype for Business (Lync) , you need an internet
Enterprise applications > KB0011203 Published: 26-06-2015 Last modified: 15-07-2015
How do I join a Lync meeting/webinar using OWA(Outlook Web App)? Note: This process is aimed at non-Deakin computers that do not have the Lync client installed. In order for Lync to run via a Web Browser, a Lync browser plug-in needs to be installed. To initiate this installation
Enterprise applications > KB0010588 Published: 30-04-2014 Last modified: 19-05-2015
What is Skype for Business (Lync) Federation? One of the features of Skype for Business (Lync... (Lync) users in other organisations.  Federation is an agreement between organisations to connect using Skype for Business (Lync). For example, Deakin is federated with Microsoft (another Skype
Enterprise applications > KB0010280 Published: 07-08-2013 Last modified: 10-06-2015
How do I send a message or make a video call in Skype for Business (Lync)? Lync 2013 has recently been rebranded as Skype for Business 2015. Skype for Business merges the features of Lync... . To send an instant message: Open Skype for Business (Lync) .   In the search box, type
Enterprise applications > KB0010452 Published: 21-01-2014 Last modified: 25-06-2015
Why can't I hear my phone ring in Skype for Business (Lync)? (Windows) Deakin Staff who have...   Skype for Business (formerly called Lync)   on their Windows PC. Note:  ... do I setup my headphones or audio device in Lync? (Mac) . Check the Skype for Business audio device
Telecommunications > KB0011231 Published: 21-07-2015 Last modified: 21-07-2015
How do I setup a videoconference with an external contact using Skype for Business (Lync)? (Windows) Lync 2013 has recently been rebranded as Skype for Business 2015. Skype for Business merges the features of Lync with the look and feel of Skype.  Skype for Business (Lync) lets
Video conferencing > KB0011141 Published: 23-04-2015 Last modified: 30-06-2015
Where can I download Skype for Business (Lync)? On a Deakin University Workstation Scheme... of Office 2013 . Deakin Macs with the Deakin Desktop have Lync 2011 available from the Self... will provide a Lync compatible headset for use with all Staff DUWS computers. On a non-Deakin computer
Software > KB0010663 Published: 24-06-2014 Last modified: 26-06-2015
How do I make a phone call with Lync? (Mac) Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac computer. For Windows computers, please see   How do I make a phone call with Lync? (Windows
Telecommunications > KB0011029 Published: 19-03-2015 Last modified: 08-04-2015
How do I setup my headphones or audio device in Lync? (Mac) Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac... in Lync? (Windows) Note: This feature is only available to staff who have been activated
Telecommunications > KB0011041 Published: 20-03-2015 Last modified: 08-04-2015
How do I transfer a phone call with Lync? (Mac)   Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac PC. For Windows computers, please see   How do I transfer a phone call with Lync? (Windows
Telecommunications > KB0011030 Published: 19-03-2015 Last modified: 08-04-2015
How do I set delegates for phone calls in Lync? (Mac) Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac computer. For Windows computers, please see   How do I set delegates for phone calls in Lync
Telecommunications > KB0011051 Published: 23-03-2015 Last modified: 08-04-2015
How to configure Lync 2013 for iOS (iPhone/iPad) Note : Your iPhone/iPad must have... on your Apple mobile device can be found on the Apple website. How to install Lync 2013 Go to the App Store . Search for Lync . Select Lync 2013 for iPad or Lync 2013 for iPhone
Enterprise applications > KB0010263 Published: 24-07-2013 Last modified: 22-07-2015
How do I receive an incoming phone call with Lync? (Mac) Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac... with Lync? (Windows) Note: This feature is only available to staff who have been activated in Lync
Telecommunications > KB0011048 Published: 23-03-2015 Last modified: 08-04-2015
How do I divert a phone call to my Voicemail in Lync? (Mac) Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their Mac... Voicemail in Lync? (Windows) Note: This feature is only available to staff who have been activated
Telecommunications > KB0011032 Published: 19-03-2015 Last modified: 08-04-2015
Why can't I forward my phone calls in Lync?  The Call Forwarding feature of Lync Voice..., i f you have a smartphone or tablet, you can use the Lync app to make and receive calls... who have been activated in Lync Enterprise Voice.  Download the Lync app on your mobile
Telecommunications > KB0011180 Published: 11-05-2015 Last modified: 11-05-2015
How do I set call forwarding for phone calls in Lync? (Mac)   Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync... calls in Lync? (Windows) Note: This feature is only available to staff who have been activated
Telecommunications > KB0011039 Published: 20-03-2015 Last modified: 08-04-2015
Install Skype for Business (Lync) on your own computer (Mac) This article describes how to install Skype for Business (Lync) on your own computer ( one that is not managed by Deakin eSolutions ). Install the Lync app 1. Download Lync from the Microsoft Download Center. 2. Open your
Enterprise applications > KB0010292 Published: 13-08-2013 Last modified: 26-06-2015
How do I receive a phone call if I am not logged into Lync? Deakin Staff who have been transitioned to Lync Voice can make and receive phone calls without a deskphone using Lync on their PC... or if you are logged out of Lync, your calls will be automatically diverted to your voicemail
Telecommunications > KB0011035 Published: 19-03-2015 Last modified: 08-04-2015
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